Refund policy

Cancellation & Refund Policy
Order Cancellations

Because our products are handmade and prepared specifically for each order, cancellation requests are only accepted before production begins.

Once production has started, the order cannot be canceled or modified, as materials and labor have already been committed to the order.

If you need to cancel your order, please contact us as soon as possible after placing your order. We cannot guarantee that a cancellation request can be processed if production has already begun.

Refunds and Returns.

Due to the handmade nature of our products, returns and refunds are generally not accepted for change-of-mind purchases or orders that have already entered production.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos or videos of the issue. We will review the case and determine the appropriate resolution.

Approved refunds, when applicable, will be issued to the original payment method.

Delivered Orders

Once an order has been successfully delivered according to the carrier's tracking information, we cannot issue a refund simply because the customer no longer wants the product.

If you believe your package was incorrectly marked as delivered or cannot be located, please contact us so we can review the available delivery information.

Important

By placing an order, you acknowledge and agree to this Cancellation & Refund Policy, including the restriction that orders cannot be canceled once production has begun.